Support

Due to high volumes and overloaded couriers, fulfillment and delivery times may be delayed. We please ask for your patience as we process your orders. Thank You

 

IF YOUR ITEM HAS RECENTLY RELEASED YOUR ORDER HAS ENTERED THE SHIPPING QUEUE. I AM DOING MY BEST TO GET TO ALL ORDERS AS QUICKLY AS POSSIBLE HOWEVER PLEASE ALLOW A REASONABLE AMOUNT OF TIME BEFORE INQUIRING AS TO WHEN YOUR ORDER WILL SHIP. 

The best way to check the status of a pre-order is to search by SKU, the status of the product is before the product title. Please don't use the ticketing system or support email to ask for updates as this puts too much strain on support and delays all other support issues.

  • PRE-ORDER means we are taking pre-sales for a product. It has either not been released or has not yet arrived at our warehouse.

    Please check the product page for all updates regarding the ETA of a pre-order item. We make sure to update those pages as soon as any new information is received. Sadly, if no new information is listed that means that no updates have been provided by either the manufacturer or distributor.

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  • COMING SOON means that the item has arrived at the distributor or manufacturer and is currently processing. At this point, the release date listed on the product page becomes much more accurate as it is simply a matter of them processing the items and having them shipped out from their warehouse.
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  • Merchandise flagged as RELEASED is ready and available to ship/be picked up from our warehouse.

    Please keep in mind if a pre-order item you have purchased has only just recently been updated to RELEASED status that your order is in the shipping queue and to please allow a reasonable amount of time for us to get to it prior to following up on it's shipping status.

 

If you have received a tracking number and don't receive your package within 7 business days please contact us by opening a ticket so we can file a claim with Canada Post.

To open a ticket please click the icon  you can also open a ticket from your account page.

Please send eighter an email or ticket and not both submitting the same request across multiple forms of communication only serves to delay answers.

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